FINE JEWELRY WARRANTY
We make a considerable effort that your Lumije jewelry is delivered to you in pristine condition. In the unlikely event that your piece arrives to you defective, please reach out to us within 24-hours by emailing us at returns@lumije.com so we can remedy the situation.
Lumije wants you to be thrilled with all the items you order from us. We offer a complimentary 60-day limited warranty on all fine jewelry purchases within the US. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain.
This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty.
For issues with any of your Lumije pieces please reach out to us at sales@lumije.com
Please kindly note that any work performed on our pieces by anyone outside of Lumije will void this warranty.